Questions, answered.

Engagements run six to twelve weeks depending on the package, with two outside clients at a time. Pricing ranges from fixed-scope diagnostics in the low four figures up to monthly retainers depending on scope. For corporations and larger companies needing custom scopes, AI business integration, or multi-team buildouts, I offer custom pricing. Book a discovery call to get a scoped quote.

I take two outside clients at a time for larger engagements, so it depends on the calendar, the stage you're in, and when my next slot opens. Diagnostics and audit calls can be scheduled anytime.

Industry-agnostic. KPMG put me in front of nine industries before I turned thirty. F28 has worked across services, agencies, e-commerce, professional services, weddings/events, consulting firms, healthcare. The same five operational gaps show up regardless of industry.

No. That's typically what we build together. If you're already partially documented, we audit what exists and fill the gaps. If nothing's documented, we start from scratch with the F28 process-mapping framework.

Tool-agnostic. I've built on Airtable, Notion, ClickUp, Asana, HubSpot, Salesforce, Monday, Pipedrive, Slack, Microsoft Teams, Zapier, Make, n8n, custom Claude/OpenAI agents, more. I pick the tools that fit the business, not the other way around.

Yes. NDAs are non-negotiable and on file before any engagement or before any sensitive data is handed over. I'm CPA-trained on confidentiality and audited Delta's first internal audit function, where the cost of a data leak was an FAA fine. Every system I build gets risk-assessed before it goes live.

Engagements are scoped and paid in monthly retainer with clear deliverables. If we hit a fit issue in the first two weeks, we can part ways and you only pay for time delivered. Digital products (the SOP Suite) are non-refundable due to immediate full access, but if you're refund-related, email admin@f28co.com.

Both. Based in Atlanta. Most engagements are remote with weekly working sessions on Zoom plus async support. Some clients want on-site days for kick-off, leadership offsites, or quarterly check-ins. I'll travel for the right engagement.

Easily, it's one of my specialties. I scaled a 6,000-person distributed sales team across multiple countries in my Delta days. F28 has built operational systems for clients with US, Philippines, Latin America, and EU team members. I'll set up the cadence, comp structures, and communication architecture.

You don't have to. Book a discovery call. The first 15 minutes are a structured intake that surfaces which phase you're actually in. If you're between phases, the fixed-scope diagnostics ("Right Butts? Right Seats?" or "Automate the Admin") give you a scoped answer in 2–3 weeks.

Same audit-first methodology, different deliverable. Operations engagements end in process maps, SOPs, dashboards, and hiring infrastructure. AI engagements end in working AI agents, prompt libraries, knowledge bases, and decision layers, with the same risk-aware, P&L-tied lens applied. The biggest difference: AI integration requires the operations layer to exist first. You can't automate chaos.